Patient Access services

Improve Patient Experience

Our Goal Is To Provide A Seamless Experience From Start To Finish.

If you're looking for a great RCM Associate, Centaur Billing is our top pick… They always do great work and they're really flexible…..
We've been really happy with their services, and would recommend them to anyone….

-Centaur Healthcare Client, Florida

Scheduling and Patient Registration

At Centaur, we understand how important it is to keep track of your patients and their appointments. That's why we're proud to offer our scheduling and patient registration services, which can help you schedule visits and handle patient registrations. Our portal offers a number of features to make your job easier, including:

Scheduling of patient appointments through the provider portal.
Collection of patient demographics for eligibility and prior authorization requirements.
Fixing the schedule based on the provider's availability.
Direct communication with physicians and patients through the messaging system.
Informing patients about their appointment and seeking confirmation.
Sending automated reminders to patients and providers.

Our billing value proposition for patient scheduling and appointment management can help you reduce

Patient no-shows,
Improve patient engagement,
Organize physician calendars for optimized appointment management,
Provide providers with a real-time dashboard showing appointments,
Allow end-to-end tracking of patient payment history, outstanding payments, and more.

Eligibility, Benefits Verification, And Prior Authorization

Leverage Centaur Billing’s Eligibility Veriﬁcation and Prior Authorization services to optimize your revenue cycle and improve collections.

Why to verify & Authorize?

It helps healthcare providers submit clean claims.
It avoids denials and claims re-submission.
It reduces demographic or eligibility-related rejections and denials.
It increases upfront collections; leading to improved patient satisfaction.

How to verify?

We receive our work from a variety of sources, including faxes, emails, EDI, and FTP files.
We verify primary and secondary coverage details.
We use the most effective channel (call or web) to connect with the payer.
We assess automated eligibility veriﬁcation using our RPA tools.

How to authorize?

We determine prior authorization requirements.
We prepare and submit paperwork to the payer.
We follow up on submitted prior authorization requests.
We notify the client of any issue with the authorization request.

Patient Registration

With Centaur Billing Patient Registration Services You Can Expect

Patient’s legal name, gender, address, phone numbers (work/home/mobile)
Patient’s social security numbers for identiﬁcation.
Health insurance information (name of the insurance company, name of the insured person and his/her place of work, mailing address for claims, and group and policy numbers)
Medicaid or Medicare card (if the patient receives federal or state assistance)
Name, address and telephone number for person who will be responsible for payments.
Special requirements (interpreter, stretcher access, etc.)

Patient Demographics

With Centaur Billing Patient Demographics Services You Can Expect

Improved productivity and accuracy.
Increased clean claim submission.
Reduced demographic related denials.
Real-time collaboration and reporting through our client portals.
Act as client liaison, provide status updates and detailed reporting on a weekly basis.
Our team members bring expertise across all major revenue cycle systems along with efﬁcient typing skills.